Acura Plus - 24 Hour Roadside Assistance

1-800-565-PLUS (7587)

Please direct any inquiries to Thomas Pun, Business Office Manager.

 
Acura Plus Roadside Assistance Service protects the "Driver" of the vehicle (regardless of ownership), 24 hours a day 365 days a year, whenever the driver needs help, by calling 1-800-565-PLUS (7587).
 
PROGRAM BENEFITS
  • 24 hour toll-free Acura Plus Roadside Assistance number
  • Dispatch emergency roadside services
  • Emergency lockout service
  • Winching
  • Mechanical breakdown towing
  • Emergency transportation
  • Trip interruption benefits
  • Traffic accident services
  • Emergency message relay service
  • Tire road hazard
  • Car rental
  • Trip planning service
  • Dealer locator service
  • Fully bilingual counsellors on duty 24 hours a day,365 days a year
HOW IT WORKS
 
As a valued owner of a new Acura vehicle, you are entitled to the Roadside Assistance Program, in addition to your "Manufacturers Vehicle Warranty".
In the event of a breakdown or an emergency anywhere in Canada or the USA, simply call 1-800-565-PLUS (7587) and help will be on the way.
Acura Plus provides a network of more than 20,000 approved towing and roadside service facilities. Every one is pre-screened and qualified to provide round-the-clock towing and roadside technical assistance.
TERMS COVERED
For a period of three (3) years, commencing from the date of first registration, Acura Plus Roadside Assistance will automatically provide you with Roadside coverage to minimize inconvenience resulting from unforeseen mechanical breakdowns, lockouts and accidents.
WHAT IT COVERS
The following services are provided under the Acura Plus Roadside Assistance Program.
 
1. Dispatch Emergency Roadside Service
Emergency Roadside Assistance will be dispatched if your battery requires boosting, if you need help changing a flat tire or, if you need gas delivered to a stranded vehicle. If you incur expenses in seeking help yourself, Acura Plus will reimburse you up to a maximum of $100.00. Simply call Acura Plus for authorization.
 
2. Emergency Lockout Service
If you lose, break or lock your keys in the car and are unable to gain access to your vehicle, Acura Plus Roadside Assistance will dispatch an authorized locksmith or transport the vehicle to the nearest Acura/ Honda dealership. In the event that new keys are required, you will be responsible for the cost of the keys.
If you incur expenses in seeking help yourself, Acura Plus Roadside Assistance will reimburse you up to a maximum of $100.00. Simply call Acura Plus for authorization.
 
3. Winching
Acura Plus will arrange for service and pay up to $100.00 per call when your Acura requires winching (for example stuck in snow, mud or ditch) and, once removed, can proceed under its own power.
 
4. Mechanical Breakdown Towing (Limit - 100 km from Breakdown)
Acura Roadside Assistance Services will arrange to have your vehicle towed from the site of the breakdown to the nearest Acura dealer or alternative service establishment as authorized by Acura.
If distance and the nature of the repair make towing to an Acura dealership impractical, simply call us for authorization to seek alternate service and we will reimburse you up to $100.00 for towing.
 
5. Emergency Transportation
In the event of a mechanical breakdown less than 100 km from home, Acura Plus will reimburse you for expenses of up to $100.00 for the cost of emergency commercial transportation to your destination and/or back to the dealership.
 
6. Trip Interruption Benefits
In the event of a warranty related breakdown more than 100 km from your home, you are also entitled to Trip Interruption Benefits.
 
These benefits include:
  • Emergency accommodation and meals,
  • Car rental or commercial transportation to your destination,
  • Return to the repair site, if necessary,
A limit of $500.00 per incident applies to warranty related breakdown.
7. Traffic Accident Services
Where a breakdown results from an accident, the following benefits apply:
 
For distances of less than 100 km, reimbursement for towing charges of up to $100.00 per incident.
For distances over 100 km, reimbursement for:
  • Towing charges to nearest Acura Dealer or other authorized service establishments,
  • Car rental or commercial transportation for all passengers from the accident to your home or destination,
  • Hotel accommodation and meals, should you stay at the repair site while your Acura is being repaired,
  • Return of passengers back home or to their destination in the event of hospitalization resulting from an accident,
Maximum of $500.00 reimbursement per incident on breakdowns resulting from accidents.
Note: Traffic accident benefits are provided when not covered by regular insurance.
8. Emergency Message Relay Service
In the event of an emergency, Acura Plus will make every effort to get a message to family, friends or business associates 24 hours a day, 7 days a week, anywhere in Canada or the United States.
 
9. Tire Road Hazard
While driving on the road, if any of the tires (other than a temporary spare) of your vehicle become damaged and rendered unsafe due to hazards such as nails, pot holes, debris or sharp objects, you are required to have your tire repaired, or, if necessary, replaced at the Acura Dealer. Specifically excluded are tires dam aged due to accident, fire, improper inflation, lack of rotation, overloading, off-road use, misuse and damage from curb impact.
The manufacturer's price for the original equipment tire supplied with your vehicle will be used as the base value. This value will then be prorated depending on the remaining tread depth at the time of loss and will include installation and balancing charges.
Maximum allowable coverage of four (4) individual tire losses or claims.
 
10.Car Rental (less than 100 km)
In the event of a warranteed breakdown that results in the vehicle being held overnight for more than five (5) hours of repair time,or due to temporary non-availability of parts from Acura, you will be reimbursed for car rental expenses, of up to $35.00 per day to a maximum of five (5) days. The servicing dealership must secure preapproval from and submit all claims to Acura Plus.
 
11. The Acura Trip Planning Service
Call us before you go on a trip and we'll send you this helpful touring information package:
  • A custom computerized trip routing map depicting the fastest, or the most scenic routes, with distances and projected driving time,
  • Road, city and vacation area maps,
  • Places of interest along the route to be travelled, and more,
Acura Plus provides you with everything you need to plan a great trip. Including the peace of mind that comes from knowing we're just a phone call away - 24 hours a day, 365 days a year. To order your free travel routing, call us at least 14 days before you leave at 1-800-565-PLUS (7587).
 
12. Dealer Locator Service
When necessary, Acura Plus will provide you with the exact location and phone number of the nearest authorized Acura dealership anywhere in Canada or the United States that will enable you to locate original parts and quality Acura service.
 

 

HOW TO OBTAIN SERVICE
Should you require any of our Emergency Road Services, simply call 1-800-565-PLUS (7587). Provide the Acura service counselor with a brief description of your vehicle including the model, license plate number, vehicle identification number (V.I.N.), your current location and the nature of your difficulty/ problem.
HOW TO CLAIM ACURA PLUS ROADSIDE ASSISTANCE
 
In the event you incur any cost for services, as previously defined, you may request reimbursement by following the steps- outlined below:
(i) Contact Acura Plus Roadside Assistance within thirty (30) days of the date of a mechanical breakdown or accident. A questionnaire will be mailed to you.
(ii) On the questionnaire please indicate cause and location of breakdown. Towing claims must be accompanied by the original towing bill and detailed repair bill.
(iii) Enclose the original invoice(s) that indicate the cost incurred for lodging, meals, transportation, battery boost, or lockout service, and the police report if the service relates to a traffic accident.
Alterations on bills will render them invalid for claims reimbursement.
Note: Reimbursement applies only to expenses incurred within seventy-two (72) hours from the time of your vehicle breakdown.
ACURA PLUS ROADSIDE ASSISTANCE CONDITIONS
 
(i) All service operators providing service are independent contractors and are not employees of the Acura Plus Roadside Assistance Program. Therefore, the Acura Plus Roadside Assistance Program cannot and does not assume any liability or responsibility for any loss or damage to your vehicle or to any of your personal property resulting from the rendering of such service.
(ii) Any loss or damage is the sole responsibility of the servicing facility and should be reported to the proprietor of the facility and your own insurance company within 24 hours and prior to any repairs being carried out.
(iii) Only originals or receipts and/or charge copies submitted by you will be accepted for consideration for reimbursement.
Originals will be returned upon request.
(iv) Acura Plus Roadside Assistance reserves the right to decline any claim presented for payment later than thirty (30) days from the date the service was performed and not in conformity with the conditions as stated.
(v) Acura Plus Roadside Assistance covers the registered vehicle, the owner of the vehicle, and any authorized driver of the vehicle.
EXCLUSIONS
 
Acura Plus Roadside Assistance is not a warranty, but a service provided to you as part of the Acura commitment to minimize unforeseen vehicle operation inconvenience.
Acura Plus Roadside Assistance as described in this agreement will NOT be provided under the following circumstances:
 
a) Where there is any indication at the time of the traffic accident or incident that you were committing or attempting to commit a criminal offense.
b) While a vehicle is not covered by Public Liability and Property Damage automobile insurance.
 
Note: Acura Plus Roadside Assistance does not pay for gasoline and for maintenance related parts and labour. Parts, repairs or labour covered under your warranty will be provided by your Acura dealer.
All questions concerning the Acura Plus Roadside Assistance Program should be directed to: Acura Plus Roadside Assistance, 248 Pall Mall Street, Box 5845, London, Ontario, N6A 5P6.